Book Review: It Sucked and Then I Cried

Heather B. Armstrong. It Sucked and Then I Cried: How I Had a Baby, a Breakdown, and a Much Needed Margarita. New York: Simon Spotlight Entertainment, 2009. 258 pages.

There are many awful things about pregnancy, child birth, and infant care; many funny things, too. In It Sucked and Then I Cried, Heather Armstrong shares her story of dealing with each of the above three while battling depression.

It’s an honest book that has some funny moments. I think Armstrong’s whole approach is summed up in one quote from the end of the book. After her nine-month old shoves a wad of cash into her mouth, Armstrong looks at the cashier and says, “No, seriously, I never thought I would become this woman.” That really sums up how many people in her age group and predicament feel: they’ve gone from listening to Morrissey and being creative, articulate young professionals to cleaning up poop. I’m one of them (well, if you scratch Morrissey–that’s Armstrong’s thing, not mine), so I have some empathy for what Armstrong’s going through. She does a good job of communicating both the absurdity and the magic of the pregnancy/birth/infant care cycle.

Armstrong demolishes several myths: that pregnancy is a wonderful, glowy time; that nursing is easy; that making the transition to caring for an infant is easy. She glosses most of the horror with a comedic patina, but is brutally candid about her depression. This is true to life, as admitting her problem with depression was probably difficult, and something that she tried to cover with false optimism.

It’s hard not to root for babies, as this video proves; it’s just as hard not to feel for a pregnant woman, let alone one who’s overcome depression. In theory, I should have loved this book. In practice, though, I went from liking it to being annoyed to losing interest. Mostly this is because of the author’s writing style. I can see how, in small doses, it would be amusing, perfect for a blog that you read for five minutes every day. But page after page gets shrill, repetitious, and…boring.

Here’s a sample that struck me as particularly reprehensible:

This partially ingrown toenail was the most awful partially ingrown toenail there ever was, monumental in its awfulness, and I need to spend the next paragraph talking about just how awful it was, just in case you missed the awfulness that I have already mentioned, It was just so awful, really and very much awful. OH SO AWFUL. And it hurt, and continued to hurt, and in the two seconds since he mentioned it was hurting it hadn’t stopped hurting because it still hurt and IT WAS AWFUL.

I get it–she’s exaggerating the fact that her husband is complaining about an ingrown toenail. It’s just too cutesy for my taste. When she sticks to trenchant, snappy observational humor, the book is good, but when she devolves into this kind of typing, it gets very tired.

Another thing I just can’t get past is the author’s tendency to SCREAM. IN ALL CAPS. ON EVERY PAGE PAGE. SERIOUSLY. Again, this might be an effective literary technique on screen, but on the printed page it is almost as awful as the ingrown toenail. This got annoying pretty quickly, and flipping through the book after I finished confirmed that, on average, she did this two or three times per page. It’s an extremely poor editorial choice that really detracts from her writing.

On the whole, Armonstrong’s done a good thing by sharing her story, since it may help other people who are going through similar problems. There’s a line between blogging and literature, though, and I don’t think this book comes close to crossing that line.

In case you didn’t click the link, here’s the BIG BABY video:

Fun, huh?

March revenue thoughts

The March gaming and tourism numbers are out, and it doesn’t look pretty, though only time will tell whether the bottom is near or somewhere in the distance.

Statewide, all nonrestricted locations won 11.61% less this March than they in March 2008. In Las Vegas, visitor volume declined by 6.5%. Clearly, fewer people are coming to Las Vegas, and those who are, are gambling less. They aren’t spending more on hotel rooms, either; the average daily rate (ADR) fell more than 30%. Assuming a three-night stay, the average visitor saved about $130 on his room this March, money that didn’t, however, make it into the casino. Dropping room rates may have kept hotel occupancy in the respectable upper 80s, but it hasn’t translated into more spending elsewhere.

Downtown, casinos won about $55 million in March, a decline of less than three percent from the previous year. Table play shrank by about 15 percent, but slots posted a small gain. Poker, too, edged up a bit, lending credence to the belief that poker play, which is potentially more profitable than negative expectation casino games, is more “recession resistant” than slots and table games.

On the Strip, though, it was a different story, and a far gloomier one. Most table games saw double-digit declines, with the exception of roulette (at 21% gain), baccarat (about a 5% drop) and pai gow (which nearly doubled its win). Pai gow has a tiny installed base (only 24 games), so it may be unwise to read too much into its soaring revenues. Baccarat’s shrinking decrease, though, may indicate that the earlier trend away from high end play is slowing or even reversing.

Penny slots increased their revenues, by about 14% downtown and 12% on the Strip, but only about 2% statewide. Statewide, we’ve added about 4,000 penny slots in the last year, about a 12% increase, so win per device is down by about 10%, par for the course. Downtown, however, added only fifty penny machines, so the big gain there represents real growth, not just cannibalization of other denominations.

It is interesting to compare these numbers to those from 2004. Statewide, total gaming win for the month declined from $930 million to $912 million–a net loss of more than 1%. Table games became looser, with the win percentage declining from 14.04% to 11.60%; players were able to win more (or lose less), while gambling fewer dollars. Slots, however, tightened up less than one half of one percent.

One significant, though often over-looked fact, is that Nevada has fewer gaming positions today than the state did five years ago.

2004 2009
Slots 180,710 171,332
Tables 5,753 5,700
Total positions 215,228 205,532

That’s about a 4.5% decrease in capacity. Revenues, however, are down only about one percent, so casinos are apparently generating more win per position. But there has been a measurable decrease in the size of the Nevada casino industry, which raises all sorts of interesting questions about where we are going: will the industry continue to shrink, retrench, or reverse? With Aria and Fontainebleau coming online later this year we’ll see some positions added. I don’t know exactly how many, but I’d guess somewhere in the neighborhood of six to eight thousand–not enough to “grow” the industry.

In the near future, casino operators will have to do more with less of everything: visitors, room rates, casino spend, and games.

Rock and Roll Las Vegas Deal

I got this is my email the other day–if you are thinking about running the RnR LV Marathon this December, this might be the time to sign up:

ROCKIN’ Summer Deal

Rock ‘n’ Roll Marathon enthusiasts unite Join us for the Inaugural Rock ‘n’ Roll Las Vegas Marathon & Half Marathon – the REAL DEAL you‘ve been waiting for.

SAVE $10

Enter Code: TDEAL

Offer Expires May 15, 2009

+FREE T-Shirt

For First 50 Registrants

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Elite Racing Events.

I’m really looking forward to the race. If you live in Las Vegas, you can get a jump on your training by running with Las Vegas in Motion this and every subsequent Sunday.

Exploring strange new malls

John Katsilometes at the LV Sun has a good piece on the failure of Star Trek: The Experience to beam down into Neonopolis in time for this week’s Trek movie mayhem:

The once-optimistic plans to open phases of Star Trek Experience at Neonopolis in concert with the new “Star Trek” movie on a single date — May 8 — have been beamed to some far-off galaxy. The Experience won’t open until 2010 at the earliest, Rohit Joshi, head of the development company that owns Neonopolis, confirmed today. He added that the exhibit will not open in phases, but as a single entity. A few hours later, the wily entrepreneur also confirmed that Galaxy Neonopolis 11 movie theaters are closing as of Friday, and that he would reopen the cineplex, often as vacant as the sparsely inhabited planets favored by Captain Kirk, once it has been remodeled.

Joshi has not yet said why the theaters need to be renovated starting on the very day the “Star Trek” film is set to open, or who would manage the remodeled theater complex when or maybe, if it reopens. One published report indicated that Galaxy was pulling out of Neonopolis because bills for the complex’s centralized air conditioning system went unpaid, and Galaxy was unwilling to continue reimbursing customers’ parking fees by validating tickets from the Neonopolis garage. But Joshi’s account is that the theaters are to be remodeled as part of Neonopolis’ grand renovation project, which could be finished in a matter of months or maybe eons, when “Star Trek XXX: Grandson of Spock” hits theaters.

Starship Enterprise in holding pattern over Neonopolis – The Kats Report – Las Vegas Sun.

He did a decent job of hitting a few Trek references. I liked “the sparsely inhabited planets favored by Captain Kirk” bit, but the “far-off galaxy” would make a true Trek fan livid with rage, since all of the action in Star Trek takes place in our galaxy–it’s Star Wars that’s in a galaxy far, far away. He could have substituted “Delta Quadrant” for “far-off galaxy,” which would have made sense to no one but Voyager fans.

He would have made me a fan for life if he’d have suggested that someone was sabotaging the deal, because of the interesting way William Shatner pronounces the word:

Seriously, Star Trek: The Experience would be a godsend for Neonopolis. It’s a perfect fit because it’s a non-gaming attraction that could really draw people to the place. I don’t understand why it was impossible to get this done by this weekend, since interest in the show won’t be any higher for the foreseeable future. Of course, I think they should have soldiered on at the Hilton for another year to take advantage of the movie hype, so I guess I don’t know too much about how these things work.

New UNLV podcast: Interview with John M. Blink

As promised, I’m continuing the podcast even while the Colloquium series goes on hiatus for the summer. Yesterday I did an interview with John Blink, who co-wrote a book about the California Hotel and Casino. Last week I reviewed the book, so take a look if you want a preview.

This is a quick (about 20 minute) interview that nevertheless touches on several topics: Blink’s start with Sam Boyd as a teenager, Sam Boyd’s management style, the Eldorado, the Union Plaza, the California, marketing, and of course Hawai’i. I learned some interesting things from talking to John.

Plus, you’ll learn how you can get a free bowl of saimin noodles at Aloha Specialties. This one is all good.

Download the audio file

Subscribe to the UNLV Gaming Podcast in iTunes

Visit the UNLV Gaming Podcast page

Also, I’ve done a cool new logo for the podcast:
UNLV Gaming Podcast

Is anyone geeky enough to know what that’s an homage to?

UPDATE: We have a winner: Joe, who guessed it right:

Visit Mister Falcon in Mesquite?

In Steve Cyr’s talk last week, he made more than one reference to Mister Falcon, a legendary high roller who’s apparently been seen in town with Bruce Willis. I don’t know what you thought you heard, but that’s what the work-safe version should sound like. I was thinking about Mister Falcon today when I got an email from Mesquite:

All Clark County residents are invited to escape momentarily to the beautiful Falcon Ridge Hotel or Highland Estates Resort in Mesquite, Nevada. Both properties are offering you awesome rates of $39.00 Sunday through Thursday and $49.00 Friday and Saturday throughout this summer.

To book your room at the Falcon Ridge Hotel, call 702-346-2000.

VisitMesquite.com.

This is another one of those things that seems hysterical to me, but ymmv.

It also got me thinking that maybe Mesquite could punch it up a bit by advertising “a monkeyfighting vacation in a Monday to Friday resort.”

Book Review: I’ll Make You an Offer You Can’t Refuse

Michael Franzese. I’ll Make You an Offer You Can’t Refuse: Insider Tips from a Former Mob Boss. Nashville: Thomas Nelson, 2009. 152 pages.

Books on how to success in business are plentiful and, I suspect, not that helpful. Most businesses probably don’t fail because of lack of motivation, but because they are undercapitalized. Time management is important, but having someone who can lend you enough money to get started is more important.

So I take business strategy books with a grain of salt. Like gambling strategy books, you’ve got to figure that if the author really had the secret of surefire business success, he’d be off starting more businesses, not hustling books.

Still, there are many things to be learned from reading about how others found success, so while there might not be too much help, you’ve got to figure that nothing you read is going to hurt you. In that spirit, I gave former mob moss Michael Franzese’s I’ll Make You an Offer You Can’t Refuse a read.

Franzese, who knows more about producing and pressure than any CEO, illuminates this short book with many illustrations from his days as a capo in the Colombo organized crime family. These stories are both entertaining (to the extent that murder, extortion, and tax fraud are light entertainment) and engaging, because they show that Frazese’s points about respect, negotiations, and greed have great consequence.

The book is divided into eleven chapters, each covering a different aspect of Franzese’s philosophies. The best chapters are those that have the best application for readers: the introduction, which maps out Franzese’s “mobbed up” approach, “Lead with Your Brain, Not Your Mouth,” which counsels discretion and careful analysis rather than hot-headed boasting, “Master the Art of the Sit-Down,” a treatise on high-pressure mob negotiations that should be reading in every business school, and “Learn from Your Failures,” which points out that not every venture is successful. Like most business books, each chapter ends with a numbered recapitulation of the main points. (This is something I’ve never understood–the author’s pretty much saying he’s got no confidence in his writing, because if he did, you’d remember the crucial bits without a cheat sheet. It’s like they are their own Cliff Notes.)

Throughout the book, Franzese turns to two sources of widsom: Nicolo Machiavelli, whose The Prince is apparently read by mobsters in the joint as well as freshmen in Poli Sci 101, and King Solomon, whose Proverbs offer a countervailing compassion to Machiavelli’s cynical pragmatism. As the book progresses, one can see the struggle within Franzese himself between Machiavelli, who’s made him rich and powerful, and Solomon, who hopefully can bring him peace. It’s interesting, because in some ways Franzese in reminiscent of Solomon as author of Ecclesiastes, a man who’s been king an enjoyed everything that wealth and power can offer, but now realizes the futility of such aspirations.

While Franzese explains how you can be successful at organized crime or business, he is careful to remind readers that breaking the law has severe consequences and that eventually one’s misdeeds will probably catch up with him, one way or another. He makes this crystal clear in his “Closing Thoughts,” where he writes that, “The night I took the oath to become a made man, I was one of six recruits inducted into the family. I am the only one alive today. None of them died of natural causes” (151).

I’ll Make You an Offer You Can’t Refuse
is both a cautionary tale and a roadmap. Franzese shows where how got by following Machiavelli–rich and in prison–and where Solomon has brought him, to a less powerful but more rewarding place. It has a meaningful argument in favor of objective morals as opposed to situation-specific ethics, and, particularly in this age of corporate malfeasance, is recommended reading for anyone who has tough decisions to make.

Book Review: California Hotel and Casino

Dennis Ogawa and John M. Blink, with Mike Gordon. California Hotel and Casino: Hawai’i's Home Away from Home. Honolulu: Japanese Cultural Center of Hawai’i, 2008. 135 pages.

Some casinos get all of the hype, while others fly below the radar but are consistently good performers. The California, in downtown Las Vegas, is definitely one of the latter. Odds are you’ve never seen a TV advertisement for it, or, if you’re from the mainland, been solicited to spend your vacation there. But it’s one of the busiest properties in Las Vegas, all on the strength of one market segment: Hawai’i people. Basic business strategy says that this should be an awful approach, but it works, and it’s spawned a fascinating subculture of Hawaii within the subculture of downtown Las Vegas within the subculture of the Southern Nevada gaming and tourism complex.

This book has been assembled from interviews with longtime employees, affiliates, and customers of the California, and it is a testament to the effort that Sam Boyd and his successors at Boyd Gaming have put into retaining the loyalty of their guests from Hawaii.

Most of the book is told from the point of view of John Blink, who started working for Boyd in 1965 at the age of 14 as a busboy and eventually became the VP of marketing at the California. Blink has a plethora of stories about the early days at the Boyd Group, shedding some light on the evolution of a Nevada gaming legend.

The relationship between Hawai’i and the California developed slowly in the late 1970s. Boyd had opened the property in 1975. It was small, in a secondary market (downtown), and not even on Fremont Street. After trying several strategies, Boyd maximized his longtime connections to Hawai’i and, on the strength of his own personality and a great deal of hard work from Blink and many others, built a lasting bond.

The secret, as we learn, is not just offering good room rates, but understanding the culture of Hawai’i gamblers. They didn’t want prime rib, they wanted sticky rice and other food from Hawai’i. While they might not complain as much as other customers if they had a bad experience, they’d be sure to tell their friends about it when they got home. Much of this involved trial and error learning and a willingness to accept, on faith alone, suggestions from their representatives in Hawai’i. In many ways, the California business model made no sense at all, but no one can dispute its success.

For those who have been coming to the Cal for years, this book will likely be a walk down memory lane. But even those who’ve never been to the casino would benefit from reading it, particularly if they’re interested in casino management. The California really is a textbook case of building customer loyalty the old-fashioned way, which isn’t quick or easy but is nonetheless successful.