In this week’s Green Felt Journal, I dwell (hopefully not excessively) on what less human interaction might mean for Las Vegas:
Hospitality is labor-intensive. It takes many hands to create the Las Vegas experience, from housekeeping to meal service. But perhaps that human touch won’t be needed at all someday. Two recent developments in autonomous technology and artificial intelligence will have profound meaning for Las Vegas hospitality.
I think that both developments–driverless vehicles and, more broadly, hospitality automation and AI–will be far more disruptive than most people think. Automating beverage service,which is already underway with the “standardization” of pours, will save money in the short term, but what are the long-term possibilities?