History of White House Subs in Casino Connection AC

The latest Casino Connection Atlantic City is out, and my AC History piece is about a real Atlantic City institution, White House Subs:

Mention the White House to longtime Atlantic City residents, and their first thought isn’t the building with the Oval Office, but the local landmark at Arctic and Mississippi avenues.

Now part of the city’s gastronomical DNA, The White House Sub Shop dates back to October 1946, when Anthony Basile, a 20-year old Atlantic City native, home from serving his country in the Philippines, decided to open his own eatery.

via In the Neighborhood: The History of White House Subs | In the Neighborhood: The History of White House Subs | Casino Connection Atlantic City.

I really enjoyed writing this one. Now I’ve got a hankering for a White House cheese steak that just won’t go away.

Who’s the mystery bidder on .5(Borgata)?

One of the revelations from yesterday’s 3Q results announcement was that MGM has received an offer of about $250 million for the 50% share of the Borgata that the company is obliged to sell thanks to the Pansy Ho/Casino Control Commission imbroglio. The bigger isn’t named, but since it is mentioned that Boyd has the right to match the offer, it’s a fair guess that Boyd isn’t the bidder, unless they have some kind of Tyler Durden thing going on at BYD HQ.

So who’s the mystery bidder?

- Someone we’ve never heard of, who has never been in the casino business, and we won’t know much about. By their very nature, it’d be impossible to speculate about who that would be.

- Penn National: On something of a buying spree, but with Peter Carlino’s talk of a “death spiral” a while back, doesn’t seem likely. Although it’s just occurred to me the “Death Spiral” would be a good name for a metal cover band.

- Carl Icahn: Why not? He tried to pry Trump Entertainment Resorts away from Trump, and this investment probably has more upside. It’ll definitely continue throwing off cash for the foreseeable future, and if the market miraculously turns around could be sold at a premium.

- Genting: They’d get a player database for Aqueduct, and maybe a place to ship any premium players they find. Not likely, but it could work

- Harrah’s Entertainment: Because owning 4.5 casinos in a declining market makes more sense than owning 4. Hey, they’ve been increasing their Strip footprint under the same logic.

- Barr/Bashaw/Gateway Group: It’d be a nice way to get into the gaming market, assuming they have the money for it. It would also eliminate their need for the development of the esrtwhile ACHS-area land.

- Isle of Capri: I don’t expect this, but it’s a possibility.

- Wynn or LVS: I can’t see this, in any way, shape, or form.

- In the worst resolution to a cliffhanger since Vince McMahon was revealed as the “Higher Power,” Donald Trump will announce that he is, in fact, the mystery man. “It was me all along, Murren,” he will taunt, also taking credit for the 3Q slowdown in Strip casino revenues for MGM Resorts.

In other words, I have no idea who this mystery bidder is. Any thoughts?

Alfred Heston in Casino Connection

This month in Casino Connection, I take a look back at one of Atlantic City’s most honest public officials, and its first noteworthy historian, Alfred Heston:

Atlantic City has seen generations of public officials and interested citizens, but few residents have left a legacy as monumental as Alfred Miller Heston, a newspaper publisher, historian and city official.

via Making History: Atlantic City’s Alfred Heston | Casino Connection Atlantic City.

This was a fun one to write. Heston was a truly unique Atlantic City character, and his name lives on in the Heston Collection at the Atlantic City Free Public Library.

Turning around Resorts

An experienced gaming executive (who I once worked for at the Trump Taj Mahal) has acquired Resorts Atlantic City, and a former Resorts exec has some advice. From the AC Press:

One of the executives who oversaw Resorts Atlantic City during its 1970s heyday said the money-losing casino should transform itself into a convention haven as part of its turnaround strategy under new ownership.Steve Norton, who now serves as a private gaming consultant, said more conventions would fill the hotel rooms with lucrative customers and offset the typically slow midweek business cycles that plague Resorts and other casinos in town.

via pressofAtlanticCity.com: • Atlantic City, Pleasantville & Brigantine – Breaking News plus Local, Business, Sports, Entertainment & Video News for Southern New Jersey.

I’d like to think that everyone in the industry is aware of the “load balancing” that conventions provide–Vegas casinos have been doing this since the 1950s. But if people need to be reminded of that, so much the better that they hear it. But I would assume that any big casino’s going to be doing some kind of yield management with their rooms to maximize their revenues from business travelers, FITs, and casino guests. But looking at the performance of a lot of the Atlantic City casinos lately, maybe not.

The bigger question is: how do you position the city’s oldest casino in a business where being the newest usually has a premium? I know of only two casinos that actively trade on their history, or pedigree, and those are the Golden Gate and (more and more) the El Cortez in Downtown Las Vegas. In both cases, it’s a smart way to use an asset that your neighbors don’t have or (in the Nugget’s case) don’t want to use.

The property isn’t going to compete with Borgata, Caesars, the Taj, or Harrah’s in flashiness, but that’s OK. There are plenty of people who want a less-frenetic time “down the shore,” and Resorts might be able to capture this crowd–the people who feel underserved because they don’t want to go to bottle service nightclubs or listen to booming bass while they play quarter slots. They’re good casino customers, and there’s a lot of them: the key is making sure they drive to Atlantic City.

I’ll trot out a few of my suggestions for getting people in the door:
1. Free parking and free slot play in the amount of tolls/EZpass receipts for out-of state customers. I laid this out a few months ago, and I still think it’s a good idea. If they’re in your database, you’ve got their zipcode. It shouldn’t be hard to figure out how much they pay in tolls, so you wouldn’t even have to make them show receipts to you. We’re talking $30 or so in slot freeplay here, not really anything that’s going to break the bank, particularly when you consider that no one’s going to drive down, play $30, and leave right away. Sure, you might get some scammers who pack 6 to a car and take advantage, but this isn’t necessarily the worst thing: you’ve got people in your casino who think they’re playing with house money. If you’ve got a half-way decent casino, you should be able to keep them there.

2. Play up a more sedate, more sophisticated image. Sure, in the casino world this is subjective, but with the right packaging an anti-”Jersey Shore” campaign could go a long way.

3. A vintage slot section, with favorite games from way back. Others have done this, and it draws a crowd

Those are just three ideas, off the top of my head, without having been on the Resorts floor in a year or so and without any inside knowledge of what their customer database looks like.

In other words, I think there’s a lot Gomes & company can do with this property. I wish them luck.

Bacc talk in LVBP, thoughts on empiricism

This week’s Las Vegas Business Press column takes a closer look at the game of baccarat, which is becoming more and more important on the Strip:

At the level of the individual casino, there are even greater swings of fortune. Unlike Nevada, New Jersey discloses separate results for each of its casinos. This allows analysts an eye into what can happen in a given month.

via Las Vegas Business Press :: David G. Schwartz : Baccarat and its wild swings crucial to Nevada.

You can read the original baccarat longitudinal microstudy here, if you want to see the numbers behind the column.

One question I sometimes get is what the value of all of these statistical studies are. The answer is that they add a very important dimension to understanding what’s happening around us, which gives us better insight into how to change it for the better. Becoming more reliant on baccarat–as its currently played in Nevada–has definite consequences for the industry and the state, some good, some bad. It’s important to talk about this as the trend is unfolding, rather than waiting until after it’sp already arrived. If everyone had been looking closer at the revenue jumps in 2005-2006, we’d probably had reacted much better in 2007 and 2008.

But numbers never tell the whole story, which is one of my issues with the “purely empirical” approach outlined by Gary Loveman in this Bloomberg profile. Gambling and tourism are hospitality industries, which start and end with customer interaction and creating an experience for the guest. Metrics are an important part of running the business, but they should support, not define, the approach. Whether you call it action, fun, or excitement, that’s what your “core message” should be.

In other words, it’s not “gamble at our casino, because we’ll offer you a competitive package of comps to get your $529 theoretical loss per trip.” It’s “come here and have fun.”

I’ve been thinking a lot about this angle because I spent much of the week at the Star Trek convention at the Hilton, where I was able to really immerse myself in fandom and talk to the people running the show. I’ll be spinning Vegas Seven and Business Press pieces out of my observations, which will also relate back to the “empiricism vs customer-centered” argument.

There were really a ton of great stories there, from both the fans and the actors.

AC aeronautical history

I’ve got a pretty interesting Atlantic City History article this month–it’s about the original Atlantic City Airshow, circa 1910. From Casino Connection:

The Atlantic City Airshow, “Thunder Over the Boardwalk,” has become a city tradition. Since 2003, the spectacle of U.S. Air Force Thunderbirds and scores of other military aircraft buzzing over the Atlantic Ocean has drawn hundreds of thousands of spectators to the city each year. Fittingly, this summer’s edition is the biggest yet. It’s the 100th anniversary of the extravaganza that put Atlantic City on the aeronautical map.

via High-Flying History | High-Flying History | Casino Connection Atlantic City.

I always learn something when I write these columns.

Surprising AC slots in LVBP

Just to show you the kind of week I’m having, it’s Thursday and I’m just now getting around to posting a link to my bi-weekly LVBP column, which I should have done on Monday or Tuesday. I just got the beta version of the Macau gaming summary up, and I’ve jumped into a study of Nevada casino employment that’s getting more and more interesting. I’m tracking trends in payroll and productivity from 1990 to 2009, and everything I find opens up new questions.

Which is actually similar to what happened with an Atlantic City slot study that I did a few weeks ago. With the dramatic decline in the number of slots, win per slot has actually remained fairly robust. Here’s my column explaining it in the LVBP:

Atlantic City has had a rough few years. A partial smoking ban has hurt business and the debut of several competitors, particularly Pennsylvania slot machines, has reduced the city’s already-modest horizons. With the recent introduction of table games, it’;s a good time to look at how Atlantic City’s core business, slot machines, has fared over the years.

via Las Vegas Business Press :: David G. Schwartz : Slots keep Atlantic City’s hopes for future afloat.

Looking at this data got me thinking that the future might be a smaller industry, which is bad news for Atlantic City, but not such bad news for operators who can run a good casino.

There’s some goofy stuff going on with the formatting (a paragraph is repeated at the end), but hopefully that doesn’t detract too much from the column’s main point.

NJ to take over AC casino district

New Jersey governor Chris Christie’s Advisory Committee on New Jersey Gaming, Sports, and Entertainment has issued its report, which calls for a partial state takeover of Atlantic City. From the AC Press:

But Atlantic city and state officials have naturally focused most on the governor’s plan to create a state-run portion of Atlantic City, in a plan already described as a city within a city. Christie said he could no longer watch the “teetering”; of Atlantic City’s institutions.

He said he gave “fair warning” to Atlantic City’s government to fix problems pointed out in a recent state audit or face state takeover.

He said he wanted to see the state run a clean and safe tourism district there within a year.

“Delay leads to demise,” he said.

Gaming enforcement would be streamlined, he said. He described the current system as an “antique car.”

via Christie unveils state takeover plan for Atlantic City gaming district – pressofAtlanticCity.com.

You can look at the report itself here. The Atlantic City section starts on page 13.

According to the report, Atlantic City’s gaming industry is in decline–no argument there. They attribute the decline to nine chief factors:

• The perception of the City as unclean and unsafe, and the failure of City government to effectively address such concerns (including blight and the overall image of the City) at any level or to work effectively with the industry to create a tourist-friendly environment.
• The City’s fiscal mismanagement of the large tax base provided by the industry (as much as $175 million/year in property taxes alone). Atlantic City spends almost four times as much per capita than comparable New Jersey Cities, such as Edison, Long Branch, and New Brunswick.
• 2003 audit results, which reveal that staffing in Atlantic City per 1,000 residents was twice the level of benchmark cities like Orlando and Norfolk.
• The absence of a visible police presence or effective law enforcement on the Boardwalk.
• The absence of evidence of a Master Plan that addresses the primary tourist area or the large swaths of urban blight surrounding the tourist area.
• Underinvestment by the casino industry in development of non-gaming amenities, attractions and surrounding areas appropriate for a “destination resort.”
• An outdated regulatory process marked by both high costs and the inability to attract development activity by other world-class ownership to the New Jersey market.
• Lack of coordination in positioning and marketing Atlantic City as a competitive tourist resort.
• Failure to effectively attract meeting and convention business to Atlantic City and to integrate such business with the existing destination resort hotels.

I think in general these are true, but point 5, underinvestment, isn’t across the board: you can’t look at the Borgata, or Harrah’s Resort, or the Pier at Caesars and say that these aren’t filled with good non-gaming amenities. Some companies have consistently put more into capital expenditures and expansion than others, and they’ve been rewarded with a bigger share of the market. You can’t legislate that you have to run your casino intelligently. It its recommendations, the committee acknowledged this. Here’s a crucial section:
Research provided to the

Commission by McKinsey & Co. indicates that the Atlantic City “brand” still has value with customers, and if the reality met customers’ expectations, there would be sufficient latent demand to more than double Atlantic City’s revenues in the medium term. The Commission is also encouraged by the economic success enjoyed by properties where proper investment has been made, including the Borgata, the Walk, Harrah’s and Taj Mahal, all of which are generating encouraging results. It appears that in Atlantic City, customers will come to quality offerings.

However, the status quo is not workable. In simple terms, almost every potential Atlantic City customer has a closer, more convenient place to gamble. If Atlantic City cannot provide reasons for customers to make the trip, its decline will continue. Atlantic City has no choice but to try to reestablish itself as a true “destination resort” against its new convenience gaming competitors in surrounding states. Meeting this challenge will require aggressive actions by both the public and private sectors.
(emphasis mine)

That’s exactly what the city has to do, but unfortunately that’s what the city’s had to do for the last twenty years.

To get the city back on track, the committee recommended seven goals:

• Creating a “Clean and Safe” Tourism District with State oversight, with the goal of making Atlantic City clean and safe by July 1, 2011.
• Creating a Master Plan for the new Tourism District, focused on enticing new entrants to build both gaming and non􀍲gaming attractions that will increase demand in the City. The Plan should be delivered to the Governor no later than July 1, 2011.
• Improving the financial stability of Atlantic City by attracting other world class operators to ownership of the eleven existing facilities as well as any new ones. These operators should be committed to supporting both their properties and the District.
• Increasing the meeting and convention business in the Atlantic City market by at least 30% per year for the next five years.
• Bringing the New Jersey regulatory structure into the 21st century by reducing costs and redundancies and by supporting the attraction of operators while maintaining strict integrity.
• Increasing visitation and spending through joint marketing efforts on par with other national destination resorts.
• Improving intermodal transport to Atlantic City, including increasing air, rail and ferry options.

Great plan, but the devil’s always in the details. As far as attraction more investment, look at the country’s biggest gaming companies: one of them already owns 40% of the market (Harrah’s), one of them’s just been given its walking papers (MGM), one of them operates the city’s top casino (Boyd), one’s shown no interest at all in the city (Las Vegas Sands), one’s declared a “death spiral” (Penn National), one can’t build a casino on the land it owns (Pinnacle), and one left the city 25 years ago but might be tempted back (Wynn). So the options there are limited, unless you’re going to go the private equity route or open it up to international companies like Genting.

The changes we’ll see are:

1. Creation of an Atlantic City Tourism District
Following models established in other parts of the State, the Administration should support legislative enactment of an Atlantic City Tourism District (the “ACT District”) with representatives from State, City, County and Industry. The ACT District will assume full and complete control of certain governmental activities and operations within a defined Tourism District covering the casino areas and Boardwalk, as well as jurisdiction over related amenities and infrastructure.

This is the most controversial part of the plan. Basically it means getting the city government out of running much of the city.

2. Public􀍲Private Partnership (the “Partnership”)
The government should establish a structure for a Public􀍲Private Partnership with state and local government, the casino industry, and the greater Atlantic City community all represented. The new ACT District Commission would assume the role of the public component. The Commission recommends that the private component be represented by the Atlantic City Partnership (“ACP”) – a local consortium of businesses modeled after the Johnson and Johnson􀍲led structure that has proven successful in the revitalization of the City of New Brunswick.

This group will develop the master plan and try to get more purveyors from other New Jersey boardwalks in AC. Hey, anything that brings Mack and Manco pizza or Johnson’s popcorn to Atlantic City is fine by me. If they want to re-launch Mr. Peanut, I’m available for consultations. They’re also going to oversee more effective use of Marina facilities, which I hope means reopening the marina at Harrah’s.

3. Coordinating Marketing, Boardwalk Hall and Convention Business Between ACCVA and ACP
Efforts should be made to encourage marketing “Atlantic City” as a brand. Theseefforts should include more joint industry efforts throughout the City, including efforts to increase use of Boardwalk Hall and efforts to capture a larger share of convention business.

Basically, doing what the LVCVA’s been doing in Las Vegas for the past 50 years.

4. Legislative Enactment of Regulatory Reform
Costs of New Jersey regulation are almost ten times those in Nevada and other mature gaming jurisdictions with strong, effective regulation. In 1978, 24/7 inspectors and built in regulatory redundancies made sense, but with the increased sophistication of camera surveillance, information technology, and audit abilities, they are unnecessary now.
Furthermore, these outmoded concepts and a licensing procedure that is unnecessarily adversarial have made the market less attractive to many respected world class operators.

To me, this is the most interesting idea. Is this an olive branch to MGM and Wynn? Maybe. It’s encouraging that they want to realign regulation with the technological realities of 2010.

5. Establishment of a Joint Atlantic City Marketing Fund
Once the ACT has gained traction on the initiatives above, it should work with the ACP to establish a fund dedicated to marketing the City, as compared to current marketing efforts with a limited $4 million spending limit.

Basically, market the city better–no argument there.

6. Transport
To contribute to the goal of making Atlantic City a destination resort, the Atlantic City International Airport needs to be expanded in terms of service – e.g., more airlines and additional intermodal connections – and in terms of its physical plant through capital improvements.

Make it easier to get to the city, and visitation will go up. If I ran a casino marketing department, I might go even further to try to attract Pennsylvania gamblers: show me your toll receipts, and I’ll give you double that in free play. It’s not that much money, but psychologically it makes a big difference, since the casino is now “paying for” your tolls. It should be much easier to get to the casinos from ACY or PHL for the casual visitor.

7. Related Issues
The Commission also considered whether the State should entertain gaming outside of Atlantic City at this point in time. Given the importance of the industry to the State, as well as the need for meaningful reform to foster sustainability and, hopefully, growth, this issue is best considered in the future when either: 1) the transformation of Atlantic City to a more destination􀍲oriented model has meaningful enough traction to compete with in􀍲state rivals; 2) Atlantic City stakeholders support additional outlets; or 3) the new model is deemed to have failed.

In a nutshell, this means: no more subsidy for the racetracks; no slots at racetracks; no interstate Internet gambling; no sports betting.

It’s a major plan that will require several breaks from the past. Even if I knew all of the details, I couldn’t say definitively whether it will or won’t work, since there’s many moving parts here that are impossible to predict. But at least someone’s interested in reviving the city.

AC slides more in May

This is getting predictable. In May, casino revenues in Atlantic City declined 9% from May 2009. Year to date, revenues are down 7.9%, and it doesn’t look to get much better. I don’t think that table games in Delaware and Pennsylvania are going to help.

It was an across-the-board decline. Every casino posted lower revenues that the year before. Here is the ranked list, with monthly revenues and the overall gaming win change from the year before:

  • Borgata $59,195,611 (4.9%)
    Showboat $26,595,345 (6.7)
    Trump Plaza $17,343,916 (6.8)
    Bally’s $40,039,889 (7.7)
    Harrah’s $39,651,738 (8.9)
    TOTAL INDUSTRY: $319,664,282 (9.0)
    Trump Taj Mahal $34,869,564 (9.3)
    Tropicana $25,256,670 (9.5)
    Trump Marina $13,035,877 (10.9)
    Caesars $35,381,509 (11.5)
    Resorts $14,422,429 (12.8)
    AC Hilton $13,871,734 (20.9)
  • You can get a sense of the (relative) winners and losers here. Borgata’s clearly the top of the market, while Harrah’s is weathering the storm fairly well: three of their four properties declined less than the industry average. Trump, whose Plaza did surprisingly un-bad, is in the next tier, along with the Tropicana, followed the present and former Colony Capital properties at the bottom. Resorts, in a complete shock, actually increased its table game revenues, but since they were already pretty anemic (2nd-lowest in the market), it’s hard to say whether this was because of volatility or a real increase in demand. Judging from the slot performance (nearly a 20% decline), it’s the former, but it’s impossible to say for sure.

    No bones about it, this was another bad month for Atlantic City. There’s something of a silver lining for Borgata and the Harrah’s properties (though Caesars should be doing better), but not much solace for anyone else.

    Year to date, Harrah’s, Caesars, and Showboat are doing the best (Harrah’s revenues are actually up .5%), followed by Borgata, then the Trop and Bally’s–these casinos are all seeing their revenues drop less than the industry average (7.9%). Below that line, you’ve got the Trump casinos in a solid blocks (YTD declines of 10-15%), followed by Resorts (16%), with the Hilton in freefall (more than 20% decline in revenues).

    Two things are going to happen: either the market will miraculously turn around, or someone’s going to close. Those casinos at the bottom can’t continue to see revenue declines like this and keep their doors open.

    Bad beat profitable in AC

    The Trump Taj Mahal’s bad beat jackpot has finally paid off, in record fashion. Thanks to 84 year-old John Bazela’s four sevens getting beaten by by four aces, everyone at the table is quite a bit wealthier this morning. From the AC Press:

    Tom Gitto, the casino’s director of poker, said the jackpot usually hits every 92,000 hands. Sunday’s bad beat came after more than 670,000 hands. For each hand, a dollar is added to the pot.

    Bazela took home 50 percent of the pot Sunday, or $336,057. The actual winning hand takes home $168,028, or 25 percent. The remaining seven players at the Texas Hold ;Em table take home the rest, each collecting about $24,000.

    News of the much-anticipated win attracted dozens of players and passers-by to get in on the commotion. Taj officials soon summoned two video cameras to film the aftermath of the jackpot, served the winners (or losers) Champagne and wheeled out a large cake congratulating the winner of “the largest bad-beat jackpot ever.”

    Bazela said his hefty share will go to his 55-year-old daughter.

    “What am I going to do with it?” he asked. “I just come down here to break up the monotony.”

    via Trump Taj Mahal awards $336,000 to bad-beat poker winner for “losing” hand – pressofAtlanticCity.com.

    I love that quote there–guys who live, breathe, and sleep poker and never see anything close to this money must be steaming.

    This is exactly the kind of stuff that AC casinos should be doing. If you had a choice between driving to Foxwoods or AC to play poker, and you knew you could get $24,000 just for sitting at the table when someone else gets a bad beat, would that help tip the scales?